A deposit of 30 % (or higher as advised) of tour cost is required on confirmation of tour (at least 3 months before safari).
Balance should be paid before services commence. Payment is required in full where bookings are done less than 90 days before tour begins.
Reservations are subject to cancellation if the balance is not paid before commencement of tour.
NB: The right is reserved not to execute tours if payment has not been received in full as per above.
Costs covered
Costs include all expenses in respect of vehicles and the driver as per the itinerary. Entrance fees to the National parks and meals are included unless otherwise advised. All prices are subject to change without notice.
Airport taxes, visas, gratuities other than service charge, beverages, tips, laundry and other personal expenses are not included.
Accommodation
This is based on two persons sharing a twin room/tent per night. Single rooms are available at an additional cost but cannot be guaranteed and clients will have to pay a supplement when in singles.
Alteration/Cancellation of tours policy
The company reserves the right to alter arrangement or cancel the operations of a planned tour if and when conditions necessitate and in such an event, will reimburse all money paid by guests.
The company also reserves the right to decline to accept persons or members of any tour/group at any time, in which case a substantial amount will be refunded.
In cases of cancellations of booked tours, the company has a right to charge commissions, amounts which vary depending on overheads incurred by the company but not less than 40% of money paid in.
Any cancellations by clients done between 80-60 days before departure date will be refunded in full, less 30% of totals paid- handling charges. 80% of total costs will be deducted if cancellation is done 59-40 days prior to arrival; 50 % of total costs will be deducted if cancellation is done 39-30 days prior to arrival; 100% of total costs will apply to cancellations done 29 days prior to arrival. Guests should note that this clause is binding.
Claims
Clients are entitled to ask for cash refunds before commencement of tours incase they feel dissatisfied with services at place, less handling charges as advised. We will NOT honour any claims for cash refunds after services have been delivered, however, we can take into consideration claims that seem realistic based on unsatisfactory services. This will however be limited to a 10% of totals of monies paid for any tour or as advised.
We will not honour any claims presented, for refunds made for any tours, accommodations, service, or tour feature not utilized during the tour. All claims must be received within 7 days after cancellation of tour. Cancellations must be done in writing.
Pricing
Prices are based on fares and other overheads prevailing at the time of issuance of price lists and are subject to change without notice.
Transportation
Custom safari vehicle or taxi for transfer will be provided . The right is reserved to employ the services of subcontracts should circumstances dictate. English speaking driver guides are provided, plus any other requested guides.
Liability
The company and it’s agents act only as agents of the passenger in all matters related to hotel/lodge accommodation, tours, transport etc, and shall not be liable for injury, delays, loss or damage in any manner.
The laws of the country inhibit the company’s liability to passengers ferried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the matter arises.
The company reserves the right to employ subcontractors for all or part of the services. All participants are advised to get an insurance policy to cover personal accidents, medical expenses and loss of your baggage. All terms applicable during year 2021 onwards
